Return Policy

Effective Date: May 2026

Welcome to San Ysidro PO Box. We work to provide reliable mailbox rental, package receiving, package forwarding, shipping, and related business services. This Return Policy explains the conditions for refunds, cancellations, account changes, package handling responsibilities, and service-related returns.

Please read this policy carefully before purchasing or using our services.

General Policy

San Ysidro PO Box provides service-based products rather than physical retail products. Because of the nature of mailbox services, forwarding services, and shipping-related transactions, refunds and returns are subject to specific conditions.

Some services begin immediately after registration or account activation. Once certain services have been initiated or completed, refunds may no longer be available.

Mailbox Service Refund Policy

Customers purchasing mailbox rental plans may request cancellation according to the terms below.

Eligible Refund Requests

Refund requests may be considered if:

The mailbox account has not been activated
USPS authorization requirements have not been completed
No mail or packages have been received
Services have not yet begun
The request is submitted within the approved cancellation period

Approved refunds may be issued after review.

Non-Refundable Mailbox Services

Refunds generally will not be issued for:

Activated mailbox accounts
Completed USPS registration processing
Submitted mailbox authorization documentation
Active mailbox plans already in use
Accounts with received mail or packages
Annual fees after service usage begins
Administrative processing fees
Verification fees

Once a mailbox becomes active and operational, service setup work has already been completed.

Package Receiving Service Policy

San Ysidro PO Box receives packages on behalf of customers from major carriers including:

Amazon
USPS
FedEx
UPS
DHL
Other approved delivery providers

Package receiving fees may not be refundable once:

Packages have been delivered to our facility
Package processing has begun
Packages have been logged into our system
Customer notifications have been sent

Package Forwarding Policy

Package forwarding requests are processed according to customer instructions.

Once a forwarding request has been submitted and processing begins, the following are generally non-refundable:

Forwarding fees
Carrier shipping charges
Customs processing fees
Packaging material charges
Special handling requests
Insurance charges

Once a shipment has been transferred to a shipping carrier, delivery timelines and carrier handling are outside our control.

Shipping Charges

Shipping costs paid to carriers are generally non-refundable after shipment processing begins.

This includes charges associated with:

Domestic shipping
International shipping
Express shipping
Freight services
Signature confirmation
Insurance services
Customs-related processing

Shipping carriers maintain their own service policies and refund requirements.

Package Damage Claims

Customers should inspect packages immediately after delivery.

If a package arrives damaged:

Take photographs of the package and contents
Keep original packaging materials
Notify our team promptly
Provide supporting documentation when requested

Damage claims may require review with the shipping carrier.

Please understand that San Ysidro PO Box is not responsible for damage caused during transportation after packages have been transferred to the shipping carrier.

Lost Package Claims

While we work carefully to manage customer shipments, delivery services involve third-party carriers.

If a package appears lost:

Tracking information will be reviewed
Shipment details may be verified
Carrier investigations may be initiated when applicable
Supporting documentation may be requested

Package outcomes may depend on carrier investigation procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate information including:

Name
Delivery address
Phone number
Package instructions
Forwarding details

San Ysidro PO Box is not responsible for delays, additional charges, or delivery issues resulting from incorrect customer information.

Additional shipping or correction fees may apply when address changes or shipment adjustments are required.

Package Storage Fees

Customers may be responsible for storage charges if packages remain unclaimed beyond the standard holding period.

Storage fees may vary according to:

Package size
Weight
Storage duration
Special handling requirements

Storage charges already applied are generally non-refundable.

Account Cancellation Policy

Customers may request cancellation of mailbox services at any time.

Cancellation requests should include:

Customer name
Account information
Contact information
Cancellation request details

Cancellation requests do not automatically create eligibility for refunds.

Accounts may remain active until all outstanding balances, storage fees, or service obligations have been completed.

Payment Disputes

Customers are encouraged to contact us directly before initiating payment disputes.

Our support team will review:

Billing concerns
Service questions
Package activity
Account issues
Payment misunderstandings

We make every effort to resolve concerns fairly and efficiently.

Fraud Prevention

San Ysidro PO Box reserves the right to deny refunds, suspend accounts, or refuse services if there is evidence of:

Fraudulent activity
Unauthorized transactions
False information
Misuse of services
Violation of company policies
Illegal shipment activity

Policy Changes

We may update this Return Policy periodically to reflect:

Service changes
Operational updates
Legal requirements
Pricing modifications

Updated versions become effective once published on our website.

Customers are encouraged to review this page regularly.

Contact Information

San Ysidro PO Box
380 E. San Ysidro Blvd Ste. B
San Ysidro, CA 92173

Phone: (619) 213-6259

Website: https://sanysidropobox.com/

Email: info@sanysidropobox.com